How to Piss off your customers

I got a call earlier this week that the coat that I dropped off at the retail outlet to get fixed was back.  I had only dropped it off a couple of weeks ago, and was told that it could take up to 6 weeks for it be get back.  That didn’t even occur to me when I got to the call on Monday afternoon, or this morning when I was heading out there.  I have a hard time keeping track of time at teh best of times, and when I am busy it gets much worse.

So, I get out there, it is a pain in the ass to get to the outlet in the first place since it is located in one of those parking lot jungles on the out skirts of town.  You know what I am talking about, those places that people like to call “business parks” which don’t have the necessary infracstruce to handle the loads, or lack of loads, of people in cars that all try to cram into them.

When I get to the store I wanted to get some gloves, so I go and pick them up, I am a guy so that took me all of 5 minutes.  Then I stand in line, and wait, and wait.

This was not me today

This is the point where I am getting annoyed, there are 4 tills, 2 people manning them and 3 floor people wandering around annoying customers that don’t want there help.  I stood in line for 15 minutes, and there were only 3 people ahead of me.  When I get to the front I explain that i am there to pick up my coat.  They search and search and then come to realize that I was called by mistake.

Opps, but then the lady that took my coat in the first place tries to tell me that there would be no reasonable way that my coat should be there, see they send it out only once a week and it takes………

No kidding, but then why was I called, and why is it my responsibility to quesiton when I am called.

The saving grace of the entire experience was that the one that was serving me at the time gave me her card and told me if anyone called to say that my coat was in, I can call her and she will courier my coat to me at no charge.

All in all, it was a 4 hour ordeal that made a waste of my day and all that I got out of it was a pair of gloves.